Skills & Competencies for Customer Segment Manager

Customer Segment Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Customer Segment Manager

Responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements.

JOB RESPONSIBILITIES for Customer Segment Manager

Develops targeted product offerings or marketing campaigns based on customer profiles. Provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services.

Customer Segment Manager SALARY RANGE

BASE 50%
$120,681
TOTAL 50%
$131,791
Job Level
M02
Job Code
IT10000215
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Customer Segment Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Customer Segment Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

15 general skills or competencies (Job family competencies) for Customer Segment Manager

1 Job Family Competencies – Business Intelligence
Proficiency Level -3
Skill definition-Evaluating business data, translating it to actionable insights, and using it to make better-informed decisions.
Level 1 Behaviors
(General Familiarity)
Compiles a list of the basic processes to navigate business intelligence dashboards and tools.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in developing enterprise business intelligence applications to collect large amounts of data.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements complex analysis solutions to support the business intelligence environment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Aligns the business capability requirements to the business intelligence and data strategy roadmaps.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of advanced business intelligence tools to promote the data dissemination process.
See 4 More Skill Behaviors
2 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Discusses best practices and concepts in data analytics.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data from sources to provide data analysis and insights.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes recommendations based on findings from data analytics to report to potential clients.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Communicates data analytics results to initiate insights to stakeholders and our organization.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new Data Analytics methodologies and procedures to support business in decision making.
See 4 More Skill Behaviors
3 Customer Segment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Segment Manager
Proficiency Level - 4
5 Competency for - Customer Segment Manager
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Customer Segment Manager

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
See 4 More Skill Behaviors
3 Customer Segment Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Customer Segment Manager
Proficiency Level - 4
5 Competency for - Customer Segment Manager
Proficiency Level - 5

Summary of Customer Segment Manager skills and competencies

There are 0 hard skills for Customer Segment Manager.
15 general skills for Customer Segment Manager, Business Intelligence, Data Analytics, Customer Acquisition, etc.
8 soft skills for Customer Segment Manager, Products And Services, Planning and Organizing, Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Segment Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be an expert in Coordination.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.